Elite offers a selection of electric motors to drive their electric screens and the honest question is “what’s the difference?” This discussion breaks down the answer into answers that define the differences while providing options.

Here are the links used in the discussion:

• 110v Tubular and Synchronous motor comparison table: http://elitescreens.com/kcfinder/upload/files/motor_specs.pdf
• 220v Tubular and Synchronous motor comparison table: http://elitescreens.com/kcfinder/upload/files/motor_specs_220v.pdf

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer” or a generic name.

Transcripts:

• 9:06:14 AM         CUSTOMER – What is the difference between tubular and synchronous motors in the motorized screens?
• 9:07:33 AM                Johnny – The tubular motor is a much faster and stronger motor. Although they are used in smaller sizes of some product lines we have, they are ideal for larger screens up to 180” and beyond.  Synchronous motors are ideal for smaller screens up to 128”.  They are slower but smaller and require less power to operate.
• 9:08:03 AM         CUSTOMER – The tubular motor is noisier?
• 9:08:38 AM                Johnny – It’s a bit louder than the synchronous motor. Most don’t have a problem with it but the synchronous motor is definitely quieter because of its low power consumption and lower torque.
• 9:09:02 AM         CUSTOMER – Also, for the screens that do not have in line up/stop/down switch, what is the operation like?
• 9:10:02 AM                Johnny – Without an in-line controller, a wireless remote can be used.
• 9:10:02 AM         CUSTOMER – Okay so in addition to speed, the tubular motor has higher lifting capacity.
• 9:10:34 AM                Johnny – Correct.  These are the two selling features that make the product a preferred choice to many.
• 9:10:58 AM         CUSTOMER – Do you have a comparison table for the motors?
• 9:11:51 AM                Johnny – Yes, here’s the 110v comparison http://elitescreens.com/kcfinder/upload/files/motor_specs.pdf
• 9:13:35 AM                Johnny – Here’s the 220v motor comparison: http://elitescreens.com/kcfinder/upload/files/motor_specs_220v.pdf
• 9:15:17 AM         CUSTOMER – Perfect, that’s what I need.  Thanks for the help.
• 9:15:49 AM                Johnny – I’s my pleasure to help.  Thank you for choosing Elite Screens.