Service Chat: I Bought a Screen That is Too Big. How Can I Return It?

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Sometimes Bigger is not better. Here is an often-encountered scenario where a customer buys a screen that is too big … Read More

Service Chat: How Can I Find a Compatible Wireless Remote?

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This customer is looking for a remote but there are many to choose from. The discussion below covers the process … Read More

Service Chat: My Aeon Screen Material is Too Small for the Frame

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This customer was trying to assemble a fixed-frame projection screen in the cold where the material has contracted and became … Read More

How Do I Get the Projection Screen To Stop at a Different Height Setting?

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This customer is interested in adjusting the electric screen’s automatic stopping point when the screen comes down.  It’s called the … Read More

Extension Legs for the Yard Master 2

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A customer is interested in getting a new set of support legs for her Yard Master 2 outdoor projection screen … Read More

Can I change the material on my frame screen?

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Existing customers who buy our frame screens often want to just swap out the material rather than buy a whole … Read More

Service Chat Electric Projector Screen Height Settings and Vertical Limits Electric Projector Screen Height Settings and Vertical Limits

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A customer is putting in a projector screen and really wants to make it impressive but bigger is not always … Read More

Don’t be afraid of asking “silly” questions; we’ll help you on even the basic requests, even opening your remote’s battery pack

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When working with any kind of tech, a true professional will assist you regardless of how “dumb” or “silly” your … Read More

Stars of Service: Portable Rear/Front Projection Screens – Yard Master 2 Dual Series

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A customer called with an interest in Rear Projection.  This spawned a follow-up question regarding the compatibility between a 16:10 … Read More

Stars of Service: Rear Projection and 16:10-16:9 Compatibility.

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A customer called with an interest in Rear Projection.  This spawned a follow-up question regarding the compatibility between a 16:10 … Read More