Service Chat: I Need Replacement Feet For My ezCinema Free-Standing Portable Projection Screen

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This customer need replacement feet for his ezCinema “pull-up” lightweight projector screen. Even if it’s -not on the menu, always check with the service team. In many cases, exceptions can be made. Our -service team may be reached by telephone: 877-511-1211, by email (below), or on our website chat on our home page www.elitescreens.com .

 

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*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer” or a generic name.

 

[22:34] Rick: Hello, how may I help you.

[22:35] Customer: I don’t know if this is the right department, but I would like to know if it is possible to purchase replacement sliding feet for the FM110H projector screen? I didn’t see them on the parts list on the website though

[22:39] Rick: do you need the sides, the center or all 3?

[22:39] Customer: Just the sides

[22:42] Rick: ok one moment please I need to confirm with my parts manager if we got spares for this screen.

[22:50] Rick: ok, I was able to confirm two side brackets with the feet knob. if you interested to purchase this two please provide your email to send you a credit card form. These parts are not listed on our site since we are limited in parts.

[22:52] Customer: Ok, thank you. Send the email to sam@mydaycounts.org

 

[22:57] Rick: ok, you will receive in a few minutes. you can resend it back to me by email or fax, number is provided on the form.

[22:58] Customer: Ok thank you. I have to leave for the day so I’ll have to look at it tomorrow. Thanks Rick

[22:58] Rick: you’re welcome.

[23:02] Rick: i have send the email please check your spam or junk folder in case you don’t receive it in your inbox. thank you, have a great day.