[21:18] Customer: got it. thx! [21:18] Rick: here is a link of a video you may reference from. [21:18] Rick: https://elitescreens.com/front/front/cms/slug/service
[21:18] Rick: scroll down to number 5 on the list [21:19] Customer: ok tyvm [21:20] Rick: you’re welcome. [21:21] Rick: here is another reference that gives you a visual on hot to tension it. [21:21] Rick: https://elitescreens.com/images/download/material/Service/OMSRetensionRoller.pdf
[21:21] Rick: have a great day. [21:22] Rick has left the conversation
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.