A customer is interested in getting a new set of support legs for her Yard Master 2 outdoor projection screen but is concerned that she cannot find them anywhere online. Service team member, Maritza came out with a solution and options to spare.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer”.
4:00:00 PM Maritza – Thank you for contacting Sales department, how may I help you?
1:22:00 PM Customer – will the ZOMS2-L135 fit our 100″ rear projection screen? I see that no one has ZOMS2-LEGS in stock.
1:23:29 PM Maritza – I will be happy to assist
1:23:41 PM Maritza – one moment please as I check on this information
1:24:02 PM Customer – thanks
1:24:24 PM Maritza – which projector screen series do you own?
1:24:48 PM Customer – yard master 2 , 100″ rear
1:27:07 PM Maritza – Okay, so you have the 100-inch Yard Master 2 with the rear-projection material?
1:27:28 PM Customer – yes
1:27:59 PM Maritza – The model of the leg extenders you provided are designed for a different size category of the Yard Master 2.
1:28:50 PM Customer – any idea when the ZOMS2-LEGS will be available for purchase?
1:29:13 PM Maritza – If I may have a moment, I’ll check availability for you.
1:34:12 PM Maritza – we have the regular legs, but there may be a wait on the extended legs.
1:34:30 PM Customer – great
1:34:46 PM Maritza – The extended legs are inbound, would you like me to reserve a set for you?
1:34:59 PM Customer – thanks, the regular legs will do so I don’t need the extended models. Can you send me the contact for your sales department?
1:35:20 PM Maritza – I certainly will. My email address is firstname.lastname@example.org ; please send me your information and I can connect you. Or you can reach out directly to email@example.com . Is there anything else I may assist you with today ?
1:34:59 PM Customer – thanks, I’m good. Expect my email in the next few minutes.
1:37:53 PM Maritza – I look forward to it. Thank you for chatting with Elite Screens have a wonderful day.