This customer is interested in adjusting the electric screen’s automatic stopping point when the screen comes down. It’s called the vertical limit switch and here is how it works.
- VMAX2 Spectrum Vertical Limit Switch Adjustment Instructions – https://elitescreens.com/images/download/material/Service/vmax2_spectrum_limit_adjustments.pdf
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[22:07] Rick: Hello, how may I help you. [22:08] Customer: Hi I have the Elite Screens Spectrum, 110-inch [22:10] Customer: and I was wondering if there was any way to make it stop when you put it down at the same spot every time that you put it down [22:11] Rick: yes, the screen has a mechanical limit adjustment built in. We call it the vertical limit switch. [22:11] Rick: Here is a link showing you the steps to adjust your screen. [22:11] Rick: https://elitescreens.com/images/download/material/Service/vmax2_spectrum_limit_adjustments.pdf [22:12] Customer: Thank you very much have a nice day [22:16] Rick: you’re welcome. have a great day.