Sometimes Bigger is not better. Here is an often-encountered scenario where a customer buys a screen that is too big and needs to swap it for a smaller size. This may likely result in a restocking fee as well as lost time in creating your own big screen experience.
Links:
- Elite’s Warranty Policy – https://elitescreens.com/front/front/cms/slug/support-warranty-policysupport-warranty-policy
- Article on selecting the right projector screen – https://elitescreens.com/front/front/newsdetail/news/426
- Video on selecting the right projection screen size – https://elitescreens.com/elitetube/screen_size_edu.mp4
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[18:29] Rick: Hello, how may I help you. [18:34] Customer: Hi, I recently ordered a 120in screen, but it ended up begin to long. I then when on to order the 110in screen, so needed info on how to return previous screen. [18:35] Rick: where did you purchase the screen originally? [18:38] Rick: if you purchase the screen directly from our shop site at shop.elitescreens.com please send an email to RMA@elitescreens.com with a copy of your invoice. and screen model /serial number. [18:40] Customer: I thought thru Amazon, but not seeing the invoice only the info label from Elite Screens [18:41] Rick: if you purchase through Amazon, you will need to go to your orders list and request a return. If the unit is purchase from Amazon direct, they will send you a return liable for the unit. [18:42] Customer: Okay.. thank you. [18:43] Rick: you’re welcome
