Existing customers who buy our frame screens often want to just swap out the material rather than buy a whole new product.  Our sales and service teams are dedicated to fulfilling requests like this and if at all possible, we’ll accommodate you.  Even if it may be for an old/discontinued product, ask us what your  options are, because we have them.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer”.

Transcripts:

4:00:00 PM               Maritza – Thank you for contacting the service department. Hello, I’m Maritza, how may I help you?

2:02:17 PM          Customer – Hi, I have a yard master 2 100″ rear projection screen and frame. Am I able to purchase a front projection screen for that frame? I ONLY want to purchase the screen, not the frame

2:03:23 PM               Maritza – Certainly, we offer the screen material by itself so that you may swap them out whenever needed. Just a moment and I’ll provide you with a sales link.

2:04:05 PM               Maritza – http://shop.elitescreens.com/yard-master-material.aspx

2:04:33 PM               Maritza – I have the included the link which will take you directly to the product you would like to purchase.

2:05:04 PM          Customer – great, thank you!

2:05:12 PM               Maritza – You will only need to enter the size of your screen and if you prefer front or rear projection which in this case its front projection.

2:05:13 PM          Customer – I have another question if that’s ok

2:05:27 PM               Maritza – Certainly

2:05:42 PM          Customer – do you sell any skirting for the yardmaster 2 ?

2:05:52 PM          Customer – or know of anything I can buy?

2:06:02 PM               Maritza –  Unfortunately, we do not. We have a separate product similar to this one  called the QuickStand Drape series: http://elitescreens.com/front/front/productdetail/product/234 .  Despite the similarity in appearance, it is not really meant for outdoor events and it would require  you to buy an all new product.  If you don’t need it now, keep in touch, we are always offering a variety of deals to our customers.

2:07:03 PM          Customer – ok thank you.  I won’t need an all new product today but it’s nice to know I have options.  I’ll place an order for the screen material for now and if I really need the full  drape kit in the future, I’ll circle around to you then.

2:07:30 PM               Maritza – It’s my pleasure to help.  Thank you for chatting with me, have a wonderful day.