Always make sure that your projector matches the screen.  In this case, the customer wanted to select a projector screen that will accommodate his projected image while leaving room to write notes. Knowing the dimensions, our service team was able to find the best option.

Here are the links used in the discussion:

• Projector Screen Calculator: http://elitescreens.com/front/front/cms/slug/screen-calculator
• Whiteboard Projector Screen product page: http://eliteproav.com/product/whiteboardscreen-thin-edge-series/

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

Transcripts:

• [19:50] Zach: I am wondering if the whiteboard screens you sell work only with short throw projectors
• [19:51] Zach: I may need to throw an image up to 72 inch wide with maybe a little extra room for writing. Would that be the Starbright material? It’s in a dark room. I may use standard and short throws in the future.
• [19:52]        Johnny: I’d be glad to answer that.  I don’t recommend Starbright for this if you have light control and you want extra writing room. Our regular matte-white whiteboard projector screens use our VersaWhite material that will work with either a standard or short throw projector. Here is the link: http://eliteproav.com/product/whiteboardscreen-thin-edge-series/
• [19:53]        Johnny: Also, our StarBright4 (ambient light rejecting) material  is made specifically for standard throw projectors so you cannot use a short throw projector with it.
• [19:55] Zach: Let’s stick to the white material.  We have a Sony VPLPHZ10 projector and will be throwing from various distances. Thoughts?
• [19:57]        Johnny: Yes, this is easy enough. I recommend the WB4x10HW. It will accommodate up to a 77” 16:10 –  91” diagonal image that  will match your projector.  It also leaves plenty of room for you to write since it is 10 feet wide.
• [19:57]        Johnny: We also have a projector screen calculator that tells you what your projector’s throw distance is. Use this link: http://elitescreens.com/front/front/cms/slug/screen-calculator  and plug in your projector’s make and model.
• [20:00] Zach: Thanks, I’m very glad that you clarified that this is not a 10’ wide screen that will accommodate a 4:3, 16:9, and 16:10 aspect ratio. This can save a customer from making a costly mistake. Is the tray for the dry erase markers an optional feature?
• [20:00]        Johnny: No, this will come with the screen.  You get the full accessories kit.
• [20:04] Zach: Okay, thanks I really appreciate the explanation.
• [20:05]        Johnny: My pleasure sir.  Thank you for choosing Elite Screens.