This customer has a lot of questions before attempting a ceiling installation of her projector screen.

She does the right thing by reaching out to absolutely be sure the screen she selects is the right one for the task at hand.  In addition to that the service rep gives valuable information regarding accessories and how much top drop border the screen should have so that it aligns best with the human eye.

Here are the links used in the discussion:

• Saker Series Product Page: http://eliteproav.com/product/saker-series/
• Saker installation Instructions: http://eliteproav.com/wp-content/uploads/PDFs/EPAV_userguides/AVuser_guide_saker.pdf

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

Transcripts:

• [17:47] Customer: Hello, I am looking for 120 inch projection screen for my ceiling.
• [17:48] Customer: 120″ 16:9 screen electric powered
• [17:48]        Johnny: Sounds like a great project and I’d like to assist you with it.
• [17:48] Customer: White color casing?
• [17:48]        Johnny: Yes, this will be a retractable projector screen with a white metal casing.
• [17:49] Customer: Yes, good.
• [17:49] Customer: it is better to have big border on top
• [17:50] Customer: Top Black border?
• [17:50]        Johnny: Many customers prefer the extra drop from the top border when ceiling mounting their projector screens.
• [17:50]        Johnny: It brings the projected image into better alignment with their eyes.
• [17:50] Customer: Yes, for me also.
• [17:51] Customer: I am also mounting to 12 feet ceiling
• [17:52]        Johnny: I would recommend our Saker Series.
• [17:53]        Johnny: you can see this series from this link here:
• [17:53]        Johnny: http://eliteproav.com/product/saker-series/
• [17:57] Customer: Can I hang from the ceiling?
• [17:57]        Johnny: Yes, it is designed to hang from the ceiling or from the wall.
• [17:57]        Johnny: you can see page 4 on this link here:
• [17:57]        Johnny: http://eliteproav.com/wp-content/uploads/PDFs/EPAV_userguides/AVuser_guide_saker.pdf
• [17:57] Customer: ok
• [17:58] Customer: Does it come with all the accessories for installation?
• [17:58]        Johnny: Yes, it comes with everything you see on page 2
• [17:58]        Johnny: Same link
• [17:59] Customer: do you recommend any other model?
• [18:00]        Johnny: we have other models as well, but they don’t use the sliding brackets feature like this series does.
• [18:00]        Johnny: So that you can mount the brackets to your studs in your wall/ceiling
• [18:01] Customer: oh,ok
• [18:01] Customer: what is the price?
• [18:01]        Johnny: you can see pricing from this link here:
• [18:01]        Johnny: http://shop.elitescreens.com/saker.aspx
• [18:02] Customer: thanks
• [18:02]        Johnny: It was my pleasure to help.  Thank you for choosing Elite Screens.