This customer called for instructions to install a 12 volt trigger. To his satisfaction, the process was much easier than expected.

Here are the links used in the discussion:

• Setting up the 12 Volt Trigger https://elitescreens.com/elitetube/ZSP-12V_trigger_setup_instructions.mp4

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

Transcripts:

• [20:06] Customer: I ordered a ETB120HW2-E8, and I’m preparing for installation. I need info on the 12v trigger cable
• [20:06] Customer: Is a cable included, or a pigtail for splicing?
• [20:08]        Rick: Hello, yes the RJ45 with the two exposed wires is for the 12v trigger and you will need to splice your own wire to connect to the projector.
• [20:09] Customer: OK. the manual calls for a mono cable, but the projector manual calls for a stereo cable
• [20:09]        Rick: You may use cat5 cable or phone cable to connect a 3.5 mm mono jack. (not audio jack)
• [20:09] Customer: projector calls for 12v / NC / GND
• [20:13]        Rick: Does your projector use a 3.5 mm output port?
• [20:13] Customer: Yes
• [20:14]        Rick: Okay, here is a video that may assist you.
• [20:14]        Rick: https://elitescreens.com/elitetube/ZSP-12V_trigger_setup_instructions.mp4
• [20:15] Customer: I already have the page up and am watching the video now.
• [20:15] Customer: This is easier than I thought.  Thanks for the help.
• [20:16]        Rick: My pleasure Sir, thank you for choosing Elite Screens.