Our team wants to help you out regardless if you got your screen from us, from our customers, or from a yard sale as seen here. In this case, the end user is an electrical enthusiast and is interested in restoring a screen that appears to have been damaged in a fall.  The service team walked him through the various steps revealing that the worst case scenario means buying a new circuit board or motor. *Spoiler alert, the fall broke an electrical connection that needed to be reattached.

Here are the links used in the discussion:

• VMAX2 Circuit Board Diagram- https://elitescreens.com/images/download/material/Service/VMAX.Spectrum2_circuitboard.pdf
• Reset the RF frequency instructions – https://elitescreens.com/images/download/material/Service/rf_reset_instructions.pdf
• Testing your IR infrared remote – https://elitescreens.com/front/front/newsdetail/news/339

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

 

Transcripts:

[22:47]        Rick: Hello, how may I help you.

[22:48] Customer: Hello, I m and electrician and hobbyist and I got an old VMAX2 at a garage sale and I’d like to fix it up.

[22:49] Customer: It looks like it may have been dropped but the damage is hardly noticeable. Casing and drum are straight but when I use the remote, I hear a “click” and nothing. I think maybe the motor isn’t getting a power feed.

[22:49]        Rick: Do you hear any kind of sound coming from the screen after the click such as grinding or humming.

[22:49] Customer: No, absolutely nothing.

[22:50] Customer: Connections are all good. I saw your article on checking the IR (infrared) remote and the remote’s working – https://elitescreens.com/front/front/newsdetail/news/339

[22:51]        Rick: Oh ok, so have you tested your screen using the wired remote, how about the wired box.

[22:52] Customer: Yes, the IR remote and with the rj45 plug using that 3-way box. Either way it clicks but the motor get’s no juice.

[22:53]        Rick: You’re right, this can mean that the board is not providing power to the motor. if you are willing to try you can inspect the screen circuit board if the connectors are well connected. https://elitescreens.com/images/download/material/Service/VMAX.Spectrum2_circuitboard.pdf

also you may want to try to reset the board in case you are experiencing interference with the RF (radio frequency) remotes. https://elitescreens.com/images/download/material/Service/rf_reset_instructions.pdf

[22:54]        Rick: If it looks like the board or motor is shot, we have replacements you can order if you like.  Here is the contact link for our service team www.elitescreens.com/support

[22:56] Customer: Perfect, the 2-links you provided are just what I need. I’ll crack it open and see if the parts are worth saving.  If not, I’ll be back in an hour to place an order.

[22:57]        Rick: Fair enough, please get back to me if I can help you further with this.  Thank you for reaching out.

[23:00] Customer: Thanks for the advice.

[23:01]        Rick: My pleasure, thank you for choosing Elite Screens