A customer called with an interest in Rear Projection.  This spawned a follow-up question regarding the compatibility between a 16:10 projector and a 16:9 screen.

Being fast with solutions, alternative suggestion and having answers for multiple topics are key in being a good Service Team Member.  In this case, our team member Johnny equipped the customer with fast, accurate answers empowering him to know exactly what works best for his portable presentations on the go.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer”.

Transcripts:

4:00:00 PM               Johnny – Thank you for contacting the Sales department, how may I help you?

4:20:59 PM          Customer – QS150HD are these series rear screen projection capable?

4:21:17 PM                Johnny – No, the QS150HD is a front projection screen that has vertical supports behind the material so it is not made for rear projection.

4:21:33 PM          Customer – ok. do u have anything that are rear projection capable with similar specs?

4:21:42 PM          Customer – size being 12foot around

4:22:04 PM          Customer – And having a stand easy to set up and take around cities

4:23:03 PM                Johnny – Yes we have our Yard Master 2 Dual series, where you can project on either the front or back of the screen.  It has a portable free-standing design that is  easy to set-up/take-down  so it should suit your needs nicely.

4:23:10 PM                Johnny – you can see this series from this link here:

4:23:15 PM                Johnny – http://elitescreens.com/front/front/productdetail/product/354

4:24:07 PM          Customer – ok thanks.

4:24:19 PM                Johnny – It’s my pleasure to help.

4:24:31 PM          Customer – one more question: 16:10 vs. 16:9

4:24:43 PM          Customer – if our projector is 16:10 native but 16:9 compatible.

4:24:47 PM          Customer – can I buy a 16:9 screen?

4:24:52 PM          Customer – I think I would prefer 16:10 screen

4:24:57 PM          Customer – and all the ones u have are 16:9

4:25:12 PM                Johnny – yes you can still buy a 16:9 screen to use with your projector. The two can work together but the format will not be exact.  There is a little more height on a 16:10 aspect ratio than on a 16:9.

4:25:38 PM          Customer – right to get an exact fit 16:10 would be better.

4:25:39 PM          Customer – ok thanks

4:25:51 PM                Johnny – Of course,  you’re welcome

4:26:03 PM                Johnny – Thank you for your interest in Elite Screens, and hope you have a great day.

4:27:08 PM          Customer – same to you.

4:27:19 PM                Johnny – thank you