Outdoor projector screens are increasing in popularity. This is especially true in the spring and summer months. Although free-standing solutions are the norm, there is a growing demand for outdoor-certified screens that can be mounted to structures. This is especially true with backyard patios, outdoor dining and poolside applications. This recent customer inquiry was for a retractable outdoor screen and how it could be installed on an uneven surface such as board and batten siding.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer”.
Transcripts:
- 4:00:00 PM Jaime.l – Thank you for contacting Elite Screens Technical Support; how may I help you?
- 2:26:22 PM Customer – I am looking at the Yardmaster Manual OMS120HM.
- 2:26:38 PM Customer – It will be wall mounted.
- 2:27:13 PM Customer – My question is – are there specific spots on the screen the mounting brackets attach to?
- 2:27:53 PM Jaime.l – the brackets that this screen comes with are sliding brackets
- 2:28:12 PM Jaime.l – you’ll notice that there is a track on the backside of the housing
- 2:28:21 PM Jaime.l – you can position the brackets anywhere on that track
- 2:28:43 PM Customer – Great
- 2:28:48 PM Jaime.l – here is a copy of the manual: http://elitescreens.com/images/download/material/userguides/User_Guide_YardMaster_Manual_series_V041916.pdf
- 2:28:51 PM Customer – I am attaching to an exterior wall
- 2:28:57 PM Customer – That has “boards and batten”
- 2:29:06 PM Customer – it’s not a flat wall
- 2:29:12 PM Jaime.l – then this screen will work fine
- 2:29:29 PM Jaime.l – just be sure that the screen is perfectly leveled so that the material rolls straight down
- 2:29:41 PM Customer – Is it in stock?
- 2:29:45 PM Jaime.l – Don’t allow for the material to rub on the housing when deploying the screen
- 2:30:07 PM Jaime.l – yes, you can order it here: http://shop.elitescreens.com/yard-master-manual.aspx
- 2:30:16 PM Customer – the 120″ 16:9…..
- 2:30:25 PM Jaime.l – correct
- 2:30:31 PM Customer – how heavy is it?
- 2:30:55 PM Customer – I would come buy and get it myself if someone can help me shove it into my Jetta station wagon
- 2:31:00 PM Jaime.l – it is 23 lbs. but our warehouse team can assist you if needed.
- 2:31:17 PM Jaime.l – Also, you get free shipping when buying it through the sales link I provided.
- 2:31:27 PM Customer – Is it just the housing that makes this “outdoor”
- 2:31:54 PM Jaime.l – the design of the screen housing protects the screen from the elements
- 2:32:12 PM Jaime.l – that’s what makes it different to the regular manual screens
- 2:32:59 PM Jaime.l – So it looks like the Yard Master Manual will be a good fit. Is there anything else I can help you with?
- 2:33:47 PM Customer – Thanks Jaime
- 2:33:52 PM Customer – That’s it
- 2:34:10 PM Jaime.l – sounds good
- 2:34:14 PM Jaime.l – thank you for contacting us today
- 2:34:21 PM Jaime.l – have a good rest of the day