Outdoor projector screens are increasing in popularity.  This is especially true in the spring and summer months.  Although free-standing solutions are the norm, there is a growing demand for outdoor-certified screens that can be mounted to structures.  This is especially true with backyard patios, outdoor dining and poolside applications.  This recent customer inquiry was for a retractable outdoor screen and how it could be installed on an uneven surface such as board and batten siding.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer”.

Transcripts:

• 4:00:00 PM               Jaime.l – Thank you for contacting Elite Screens Technical Support; how may  I help you?
• 2:26:22 PM          Customer – I am looking at the Yardmaster Manual OMS120HM.
• 2:26:38 PM          Customer – It will be wall mounted.
• 2:27:13 PM          Customer – My question is – are there specific spots on the screen the mounting brackets attach to?
• 2:27:53 PM               Jaime.l – the brackets that this screen comes with are sliding brackets
• 2:28:12 PM               Jaime.l – you’ll notice that there is a track on the backside of the housing
• 2:28:21 PM               Jaime.l – you can position the brackets anywhere on that track
• 2:28:43 PM          Customer – Great
• 2:28:48 PM               Jaime.l – here is a copy of the manual: http://elitescreens.com/images/download/material/userguides/User_Guide_YardMaster_Manual_series_V041916.pdf
• 2:28:51 PM          Customer – I am attaching to an exterior wall
• 2:28:57 PM          Customer – That has “boards and batten”
• 2:29:06 PM          Customer – it’s not a flat wall
• 2:29:12 PM               Jaime.l – then this screen will work fine
• 2:29:29 PM               Jaime.l – just be sure that the screen is perfectly leveled so that the material rolls straight down
• 2:29:41 PM          Customer – Is it in stock?
• 2:29:45 PM               Jaime.l – Don’t allow for the material to rub on the housing when deploying the screen
• 2:30:07 PM               Jaime.l – yes, you can order it here: http://shop.elitescreens.com/yard-master-manual.aspx
• 2:30:16 PM          Customer – the 120″ 16:9…..
• 2:30:25 PM               Jaime.l – correct
• 2:30:31 PM          Customer – how heavy is it?
• 2:30:55 PM          Customer – I would come buy and get it myself if someone can help me shove it into my Jetta station wagon
• 2:31:00 PM               Jaime.l – it is 23 lbs. but our warehouse team can assist you if needed.
• 2:31:17 PM               Jaime.l – Also, you get free shipping when buying it through the sales link I provided.
• 2:31:27 PM          Customer – Is it just the housing that makes this “outdoor”
• 2:31:54 PM               Jaime.l – the design of the screen housing protects the screen from the elements
• 2:32:12 PM               Jaime.l – that’s what makes it different to the regular manual screens
• 2:32:59 PM               Jaime.l – So it looks like the Yard Master Manual will be a good fit. Is there anything else I can help you with?
• 2:33:47 PM          Customer – Thanks Jaime
• 2:33:52 PM          Customer – That’s it
• 2:34:10 PM               Jaime.l – sounds good
• 2:34:14 PM               Jaime.l – thank you for contacting us today
• 2:34:21 PM               Jaime.l – have a good rest of the day