Screen Masking Request

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A customer asking about screen masking for a product that Elite does not make. Service specialist Johnny answers the call with some solutions so that the customer does not go away empty handed.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer”.



  • 4:00:00 PM               Johnny – Thank you for contacting Sales department.  This is Johnny, how may I help you?
  • 9:23:29 AM         Customer – do you have any masking available?
  • 9:23:42 AM         Customer – for 16:9 screens
  • 9:24:01 AM               Johnny – For a fixed frame or motorized screen?
  • 9:24:24 AM         Customer – actually being budget conscious I was hoping for the magnetized masking panels
  • 9:24:33 AM         Customer – fixed screen
  • 9:27:22 AM               Johnny –  We don’t have such an accessory but an item like that is fairly easy to make and there are a lot of online articles and videos explaining how to make one. I know our product team has toyed around with it and they were fairly easy to make. If you are on a budget, one of our retail frame screens to the most ideal size for your location will do.  We have a lot of DIY solutions such as DIY cut screens or another idea to consider is interchangeable 16:9/2.35:1 (HDTV/Widescreen) designs:  and this
  • 9:29:09 AM               Johnny – If you have any other questions, please let me know.  I’d like to help.


*Contact ended the chat and wound up with a VMAX Dual

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