An end-user was interested in a screen but was unsure as to what material would be suitable for his room.  He was also uncertain as to what would be the best screen size to use in his room. Taking the projector, room size, and luminance of ambient light, Johnny was able to find the right screen for Jack’s installation.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer” or a generic name.

Transcripts:

• 4:00:00 PM                 Johnny – Thank you for contacting Sales Department. This is Johnny, how may I help you?
• 1:58:56 PM          Jack- Hi Johnny, have a look at this picture.
• 2:00:43 PM          Jack – (Link-URL bright  media room pictures)
• 2:00:57 PM          Jack – Sent two images of overall space and media room.
• 2:01:26 PM          Jack – As you can see, it’s pretty bright and I’m looking for recommendations for a fixed screen and one of those special materials for bright rooms.
• 2:01:49 PM                 Johnny – Certainly.  Tell me more about your room dimensions and its lighting.
• 2:02:50 PM          Jack – Projector will be an Epson 6040ub (high contrast, up to 1million:1) Room is open to left of screen, so not full control if other activities are happening in billiard or bar area!
• 2:03:25 PM                 Johnny – OK, and how many feet will this projector be from the screen ?
• 2:03:35 PM          Jack – Sure, let’s go over the photos. Can you see them?
• 2:04:10 PM                 Johnny – I can, would that be 13ft?
• 2:04:17 PM          Jack – Not sure what distance our tech will mount the projector, but he has specified a 110″ screen.
• 2:04:38 PM                 Johnny – Okay a 110″ screen in 16:9. Just  one moment and I’ll put some ideas together for you. There’s a lot of ambient light here and I have the perfect material for you.
• :2:05:14 PM                Johnny – I would recommend model R110DHD5 from our ezFrame CineGrey 5D series.  Here is the link to a quick comparison: http://elitescreens.com/elitetube/CineGrey_5D_comparison_Lights_on.mp4  and the product video: http://elitescreens.com/elitetube/ezFrame_CineGrey5D.mp4
• 2:05:49 PM                 Johnny – This ambient light rejecting screen brings TV panel brightness to bright rooms and will perform with ISF certified quality.  Here is the main product page: http://elitescreens.com/front/front/productdetail/product/38
• 2:06:17 PM          Jack – Is the viewing angle going to limit the people viewing from the linear dining table behind couch and those on near-screen section of couch?
• 2:07:39 PM                 Johnny – It does have a narrower  viewing angle that will be 80 degrees
• 2:08:54 PM          Jack – So what about the ezFrame 2 CineGrey, which says angle is 160 degrees?
• 2:09:09 PM          Jack – Why is the angle different with same material?
• 2:09:36 PM                 Johnny – that is just the standard CineGrey material, which is not a ambient light rejecting material.  The ALR compresses the reflected brightness for greater clarity.
• 2:09:57 PM          Jack – Also says designed for low contrast home cinema projectors. Epson is high contrast
• 2:10:05 PM                 Johnny –  The material boosts contrast for the few low contrast projectors still out there.  It works perfectly with projectors such as yours as well as the latest 4K – 8K – UHD projectors and their high contrast performance specs. Even with the lights on or off.
• 2:11:01 PM          Jack – Sorry. Which way are you directing me then?
• 2:11:32 PM                 Johnny – if you want more of a viewing angle then I would recommend the standard Cinegrey material
• 2:11:48 PM          Jack – got it, thank you. But I still need the brightness and the angle is still doable. Thanks for the help.
• 2:12:00 PM                 Johnny – I’m glad to help.  Can I assist you with anything else?
• 2:12:12 PM          Jack – I think I’ll take it from here.  Thanks.