Our customers rely on the service professionals for fast accurate answers. In this case, a customer needed reliable answers to assist her with her installation. Even when it comes to the complicated process of installing an in-ceiling screen, useful tips, videos, and hands-on instructions are just a few clicks away.
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
- 11:08:21 AM SUSAN – Hello, I am considering Elite Screens Evanesce Tab-Tension, 120-inch 16:9, Tensioned In-Ceiling Projection Screen
- 11:08:26 AM Rick – Thank you for contacting Elite Screens Technical Support.
- 11:08:32 AM Rick – I’m Rick, how may I assist you regarding the Evanesce Tab-Tension Screen?
- 11:08:37 AM SUSAN – Hi, I am considering Elite Screens Evanesce Tab-Tension, 120-inch 16:9, Tensioned In-Ceiling Projection Screen but i’m concerned about the install.
- 11:08:56 AM SUSAN – We are trying to get it setup in an existing room.
- 11:09:20 AM Rick – Sounds like a fun project. What are your concerns?
- 11:09:46 AM SUSAN – There is a horizontal beam going across the room.
- 11:09:54 AM SUSAN – what is the dimension of the casing
- 11:11:19 AM Rick – I’ll be glad to assist but I want to make sure that you are installing your in-ceiling screen parallel with the ceiling joists, and not across them. If there is a beam bisecting the room, I recommend making sure that the screen is installed parallel to it either in front or behind depending on the room dimensions. Just a moment and I’ll get the product dimensions.
- 11:12:14 AM SUSAN – Sorry, yes it will be parallel to the beam. I just wanted to make sure it would fit between the joists.
- 11:13:21 AM Rick – The screen’s case length is 117 inches long and including the bottom flange into the measurement makes it 119.4 inches.
- 11:15:14 AM SUSAN – what’s the height
- 11:15:18 AM SUSAN – and width
- 11:16:44 AM Rick – the height from the bottom of the unit fully opened will be 71 inches.
- 11:17:08 AM Rick – Here’s is a link of the dimension table so you can also see where I am getting my information.
- 11:17:09 AM Rick – http://elitescreens.com/images/download/material/DimensionsTable/evanesce_tension_b_below_dims.pdf
- 11:20:01 AM SUSAN – Thanks, Just to confirm C2 is the width of the casing, right?
- 11:21:07 AM Rick – Correct. C1 is the width of the housing and C2 is the distance for the expansion bolts.
- 11:22:06 AM Rick – and C is the bottom flange/lip of the housing
- 11:22:44 AM SUSAN – Got it, what would be the height within the ceiling.
- 11:27:01 AM Rick – 95mm or 3.74 inches the one I provided was a below ceiling install and here is the link for an above ceiling install.
- 11:27:03 AM Rick – http://elitescreens.com/images/download/material/DimensionsTable/evanesce_tension_b_above_dims.pdf
- 11:27:59 AM Rick – I also have some useful videos for you to look at. They should provide some helpful information for you installation.
- 11:28:15 AM Rick – Here is how you can install from the attic space. http://elitescreens.com/elitetube/Evanesce_above_ceiling_installation_SD01.mp4
- 11:29:46 AM Rick – Here is how you can install from the room below. http://elitescreens.com/elitetube/evanesce_install_m.mp4
- 11:31:59 AM SUSAN – Thanks Rick. Actually these are very helpful. I took a quick look at both and will be watching them again while I put the screen up. Thanks for all the help.
- 11:32:15 AM Rick – It’s my pleasure Susan. I was glad to be of help and thank you for choosing Elite Screens.