This customer called in with specific requests for his meeting room and Rick found him a good screen right away. Always remember that when choosing a screen, the main criteria you must know are the screen size, aspect ratio, type of material preferred, type of screen (fixed, retractable, motorized, etc.), and what features/accessories to expect.

If ever you have a question about these, our service team is here to help out.

Here are the links used in the discussion:

https://elitescreens.com/front/front/productdetail/product/74

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

Transcripts:

• [15:27]        Rick: Hello, my name’s Rick how may I help you.
• [15:29] Customer: I am looking for product information matching these specs… Projector screen needs to be wall mounted electric with wireless remote. At least 90 inch wide x 72 height. Can you help me ?
• [15:30] Customer: This high end for a board room business!
• [15:30]        Rick: OK, the 90 inches wide is it the view size or the overall size the housing needs to fit in?
• [15:31] Customer: view size !
• [15:32]        Rick: Yes the portion the projector will project on. I am currently looking for a screen that will fit your specifications.
• [15:36]        Rick: the models that closely fit this specification are two models from the spectrum series. model is Electric84v 79.4 x 64.4 and the Electric100V 93.1 x 71
• [15:36] Customer: Can you provide me a part number or sku ?
• [15:37]        Rick: the models of this unit are ELECTRIC84V AND ELECTRIC100V
• [15:41] Customer: That model is not 90 wide plus Do you have one with tensioned material and wireless remote
• [15:57]        Rick: one moment please while i search if we have one tensioned that is around 90 and not wider.
• [15:59] Customer: can be wider if needed the 72 inch height is a must. The wireless remote is a must. The wall mount is a must. This is for a high end board room!
• [16:00]        Rick: Okay, I think I found a model for you, i just need to confirm if we have this model in stock.
• [16:03] Customer: ok !
• [16:06]        Rick: Yes, we have it. Here is the model TE92VW2
• [16:07]        Rick: https://elitescreens.com/front/front/productdetail/product/74
• [16:07]        Rick: the dimension is 89.8 x 71.7
• [16:08]        Rick: it is a tension screen and comes with IR and RF remote
• [16:15] Customer: Perfect. This looks like a good fit.  Let’s make this happen.
• [16:20]        Rick: here are some screens that are wider.
• [16:20]        Rick: https://elitescreens.com/front/front/productdetail/product/361#section7
• [16:21] Customer: Thanks Rick, I am actually on the site making the order right now.  Appreciate the help.
• [16:22]        Rick: My pleasure, thank you for choosing Elite Screens.