A customer is looking for an exact fit and learned that an “exact” fit is not a “perfect” fit.  Rick reminds the customer that it’s always best to round up by inch on the screen’s width/height while rounding down on the width/height of the installation space in the opposite manner. There must be some margin for error or the outcome may likely be a huge problem. Check out the video below for more information on how mount your projector screen

Here are the links used in the discussion:

• How to properly install your projector screen: https://elitescreens.com/elitetube/MountingScreen_RightHeight.mp4

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

Transcripts:

• [21:03] Joe: Trying to figure out the best screen for me. I am trying to get the largest I can fit in a particular area. I need a manual pull down and I have 103.25 inches wide to work with.
• [21:04] Joe: 69.5 inch vertical
• [21:04]        Rick: Okay, one moment while I bring up some size charts.  What is the aspect ratio?
• [21:04] Joe: Great thanks
• [21:05] Joe: Quality but not premium as not trying to break the bank here. I have a 16:9 Long-Throw projector.
• [21:05] Joe: 16:9 (HDTV)
• [21:06]        Rick: how far is your short throw projector will be from the screen?
• [21:06] Joe: I already have that sorted out.  I need about a 106” size
• [21:07]        Rick: I have this model the M106UWH.  Here is also a good video in how to best place your screen: https://elitescreens.com/elitetube/MountingScreen_RightHeight.mp4
• [21:08]        Rick: the case size is stated as 98.7 but I will cite 99”. Whenever you install, I recommend rounding up to the nearest inch of the size for the product installed and rounding down on the installation space. This unit is in a 16:9 format.
• [21:08] Joe: is there a 110 or 120?
• [21:08] Joe: might get too wide
• [21:09]        Rick: I’d avoid those sizes. It’s not going to fit your installation.
• [21:09] Joe: Gotcha – does it come in white or black?
• [21:10]        Rick: This model comes only in black. But we do have a white case in the 100” size.
• [21:10] Joe: Okay, let’s stick with the  M106UWH
• [21:10] Joe: Is that saying only Ultra or both Ultra and Short throw
• [21:12]        Rick: yes, you would want a tab-tensioned screen to work with a short throw or UST if you had one.  We do have tensioned manual screens coming in.
• [21:12] Joe: Okay, I’ll keep that in mind for later.  No sense in spending more right now when I don’t need to.
• [21:12] Joe: Thanx for the help.
• [21:13]        Rick: My pleasure sir, Thank you for choosing Elite Screens.