This is a simple discussion on the various products that accompany our eZ –Frame projector screens.

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

Transcripts:

• [18:24]        Jaime: Hello, how may I help you?
• [18:25] Dave: hi
• [18:26] Dave: I am just wondering, what is the difference between R120RH2 and R120WH2
• [18:26]        Jaime: the W in the model number indicates that the material is white
• [18:26] Dave: so one is Grey and one is white?
• [18:26]        Jaime: RH2 is a rear projection material
• [18:26]        Jaime: for projecting from behind the screen towards the viewers.
• [18:26]        Jaime: RH2
• [18:27] Dave: hmm…
• [18:28] Dave: this screen wont work with front projection?
• [18:30]        Jaime: No, the RH2 version is specifically designed for rear projection.
• [18:30]        Jaime: For front projection, I recommend the WH2
• [18:30] Dave: So Cinegrey would not be usable with front projector?
• [18:32] Dave: Cinegrey is a matte grey material.  It is not used with either the  R120RH2 and R120WH2 screens.
• [18:32] Dave: can you give me a 120in Elite Screen ezframe 2 series that is compatible with front projection?
• [18:33]        Jaime: Cinegrey model ends with H2
• [18:33]        Jaime: that is the standard 1.0 gain grey
• [18:34]        Jaime: the full model number will read R120H2
• [18:34]        Jaime: was there anything else I can help you with?
• [18:34] Dave: Okay perfect.  I appreciate the clarification and will now make my decision.  Thanks
• [18:35]        Jaime: My pleasure.  Thank you for choosing Elite Screens.