This customer is making a first person shooter simulator using a laser-game system, short throw projector and a tensioned electric projection screen. The links and discussion answer all the questions.

Here are the links used in the discussion that are for some favorite UST projector-friendly screens:

• Product page Starling TT2 – https://shop.elitescreens.com/store/p24/Starling_Tab-Tension_2_Series
• Vertical limit switch instructions – https://tawk.link/598aa11bdbb01a218b4db711/a/579bb1030c434e0811fc2bf1/4ae98aaa57afc908c1389b145bdf1796958754f2/starling_limit_switch_adjustment_instructions.docx

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

Transcripts:

• [18:31] Customer: Hi there, I am looking for recommendations on a 150″ screen
• [18:31]        Jaime Certainly, I have a couple of questions to assist you.
• [18:31]        Jaime : Let’s narrow it down to a specific screen that you’d like to get.
• [18:31]        Jaime : What type of screen do you want and how much is your budget?
• [18:33] Customer: OK give me a sec
• [18:34] Customer: Sorry was logging into my email to see the projector
• [18:34] Customer: Alright so the projector we are using is Canon WUX450ST
• [18:34] Customer: It’s for a laser shooting simulation
• [18:34] Customer: Projector is mounted 7 feet away from screen area.
• [18:34] Customer: We are making a new cabin build and just need a screen. We’ve already drywalled it out at 150″. not in wall or anything
• [18:36]        Jaime : This is a short-throw projector so you definitely need our smoothest motorized screen. You can buy it here: https://shop.elitescreens.com/store/p24/Starling_Tab-Tension_2_Series
• [18:36]        Jaime : This model will be the best choice for a 7′ throw distance
• [18:37] Customer: Just curious as I don’t know much about screens but why the “tab-tensioned”?
• [18:37]        Jaime : It is a smoother surface, which is what you need for a short throw projector. If the surface is slightly uneven, it will badly distort the image.
• [18:38] Customer: Ahh, there it is.
• [18:38] Customer: is it because you’d see the imperfections?
• [18:38]        Jaime : That is correct.  Standard long throw projectors are more forgiving. Short throw projectors throw at such a spread that the surface must be flat.
• [18:38]        Jaime : This product is in stock so if you’d like to order one, we have one with your name on it.
• [18:38] Customer: I’m trying to get our ceiling height of where the screen case will sit
• [18:39] Customer: Sorry just trying to find out our ceiling height, since this is used for a shooting simulator.
• [18:39] Customer: We want it at eye level essentially.
• [18:39] Customer: So target practice and first-person shooting would look like you are “there”
• [18:40]        Jaime : Sounds great. Be sure to select black casing
• [18:40]        Jaime : We also have white but a black casing should look best for what you are doing.
• [18:40] Customer: Perfect! Thanks for the help.
• [18:40]        Jaime : Glad to help.  Thank you for choosing Elite Screens.
• [18:41]        Jaime : you’re good to go
• [18:41] Customer: ok hold on for a second I just want to make sure what I order will make it so the screen is at eye level
• [18:41] Customer: Sorry, one last thing.  What if I need to change the pre-set drop of the screen?  Maybe have it drop down a little less?
• [18:41]        Jaime : That is easy. Just adjust the vertical limit switch.
• [18:42]        Jaime : Here are the instructions – https://tawk.link/598aa11bdbb01a218b4db711/a/579bb1030c434e0811fc2bf1/4ae98aaa57afc908c1389b145bdf1796958754f2/starling_limit_switch_adjustment_instructions.docx
•  If you need assistance with this, give us a call.
• [18:42] Customer, thanks buddy.
• [18:42]        Jaime : Thank you.  Have a great weekend.