This customer is interested in adding a rear projection screen material to his Yard Master 2 Screen.
- Yard Master 2 Extra Screen Materials https://elitescreens.com/front/front/productdetail/product/266
- Yare Master 2 Product Page – https://elitescreens.com/front/front/productdetail/product/235
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[18:18] Customer: How can I find fabric for a 110” Yard Master 2 rear projection screen? [18:18] Jaime: Do you have one of our existing frames? [18:19] Jaime: Or are you applying the fabric to your own frame? [18:21] Customer: Yes, I think we have this one: OMS110H2 [18:22] Jaime: Those types of frames are offered with the rear projection surface [18:23] Jaime: Here is the product page for it https://elitescreens.com/front/front/productdetail/product/266 [18:24] Customer: Do you have a page on your website to order rear projection screens only? I have a lot of product questions I’d like to run by you. Can you reply to the email with your thoughts and some back up documentation? [18:26] Jaime: We do, here it is: https://elitescreens.com/front/front/productdetail/product/235 [18:26] Jaime: You have to check the model and serial number of your frame first. [18:26] Jaime: You can then check with me via email [18:27] Jaime: my email address is firstname.lastname@example.org [18:27] Jaime: I will then guide you from there [18:27] Customer: okay, thanks! [18:28] Jaime: thank you and have a good day