Installation Chat: Why Did My Electric Screen Just Stop Operating

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If your electric projector screen stops working, don’t panic.  Our electric screens have built in kill switches to shut down operation if ever the product overheats.




*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer” or a generic name.


[19:23] Rick: Hello, how may I help you.

[19:24] Customer: Hi. Our brand-new screen is stuck in the down position. We were test-running it a few times and suddenly, it just stopped operating.

[19:25] Rick: When pressing the up button do you here any kind of noise coming from the screen? Any clicking or motor sounds?

[19:26] Customer: No, it just stopped operating.  We ran it up and down multiple times just to test it and show everyone how it works.

[19:26] Customer: Wait, I just tried it and it is working again.

[19:27] Rick: Okay, this is an easy one. The electric screen’s motor has a kill switch for when it overheats.  When you operate the motor repeatedly, the friction will eventually increase the heat buildup in the motor.  The kill switch will temporarily stop the motor function to avoid damage.  Once the motor cools down, it will resume operation.

[19:28] Customer: Yep! That appears to be exactly what happened.  Thanks for checking it out with me.

[19:28] Rick: My pleasure.  Thank you for reaching out.





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