This customer just found out how easy it is to get warranty coverage for his non-profit organization. The screen he wanted was listed as “out of stock” but there were a few new arrivals that needed to be added to stock. It always pays to ask first.
- EZ Cinema 2 Series 107″ – SKU -F107XWHZ product page – https://shop.elitescreens.com/store/p226/ezcinema_2_series.html
- Warranty Policy – https://elitescreens.com/front/front/cms/slug/support-warranty-policysupport-warranty-policy
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[19:09] Company: I would like to order one of your EZ Cinema 2 Series 107″ – SKU -F107XWHZ [19:10] Rick: Hello, I be happy to assist. [19:10] Rick: here is a link for that product [19:10] Rick: https://shop.elitescreens.com/store/p226/ezcinema_2_series.html [19:10] Rick: This is where you can purchase the screen. Also, you may search the model to get a list of dealers that provide this screen with their individual pricing. [19:10] Company: When I tried ordering it – it said it was sold out and so I called the company yesterday and the person I spoke with said you had three in stock. [19:11] Rick: Okay, let me double check. [19:11] Company: If we purchase through a dealer and we are a religious nonprofit do we still get the three-year warrantee? [19:12] Company: I tried your link and it still says sold out [19:12] Rick: As long the name of the religious nonprofit is listed on the shipping address you will get an automatic 3-year warranty. [19:12] Rick: We do have them. They are new arrivals. I have requested to update the system to add the rest of the units in stock [19:12] Rick: Please provide 5 to 10 minutes to place the order. [19:12] Company: I was really hoping to purchase through you [19:13] Company: Okay I will try again in 15 minutes – are we able to forward a tax-exempt certificate as well? [19:17] Rick: If you are in California or Maryland we will need the tax exempt form. But sales tax will not be charged if you are not in those two states. [19:20] Rick: the shop site has been updated you will be able to place your order. [19:20] Rick: Great. I’ll get it now. Thanks [19:20] Rick: Thank you for choosing Elite Screens.