An overseas customer is interested in the voltage compatibility and product availability in the Middle East For the free-standing electric Kestrel projector screen. This gives a good overview of the  capabilities and availability of Elite’s electric floor-rising projection screens.

 

• Kestrel Product White Paper – https://elitescreens.com/images/download/material/WhitePapers/Kestrel_White_Paper.pdf

 

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer” or a generic name.

 

[16:59] Customer: Hello

[16:59] Jaime: Hello, how may I help you?

[17:00] Customer: I need to know your elite floor rising kestrel series can run on 220 volts

[17:01] Jaime: Only if the screen is purchased outside of the USA, where we make them all 220 volts

[17:01] Jaime: you have to purchase the screen locally

[17:01] Customer: It is not available in United Arab emirates

[17:02] Jaime: I may have someone for you to contact

[17:03] Jaime: please hold

[17:03] Customer: OK

[17:05] Jaime: Send an email to Simon Tang at simon.tang@elitescreens.com ; he is located at our Hong Kong facility and services the Middle East.

[17:05] Jaime: He will be able to help you locate a Kestrel screen

[17:06] Customer: Thanks, I will arrange to email him

[17:07] Jaime: ok, sounds good. Thank you and have a good rest of the day.

[17:07] Jaime has left the conversation

[17:07] Customer: bye