An overseas customer is interested in the voltage compatibility and product availability in the Middle East For the free-standing electric Kestrel projector screen. This gives a good overview of the capabilities and availability of Elite’s electric floor-rising projection screens.
- Kestrel Product White Paper – https://elitescreens.com/images/download/material/WhitePapers/Kestrel_White_Paper.pdf
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[16:59] Customer: Hello [16:59] Jaime: Hello, how may I help you? [17:00] Customer: I need to know your elite floor rising kestrel series can run on 220 volts [17:01] Jaime: Only if the screen is purchased outside of the USA, where we make them all 220 volts [17:01] Jaime: you have to purchase the screen locally [17:01] Customer: It is not available in United Arab emirates [17:02] Jaime: I may have someone for you to contact [17:03] Jaime: please hold [17:03] Customer: OK [17:05] Jaime: Send an email to Simon Tang at email@example.com ; he is located at our Hong Kong facility and services the Middle East. [17:05] Jaime: He will be able to help you locate a Kestrel screen [17:06] Customer: Thanks, I will arrange to email him [17:07] Jaime: ok, sounds good. Thank you and have a good rest of the day. [17:07] Jaime has left the conversation [17:07] Customer: bye