This customer is shopping for the right projection screen to pair with his Epson Projector .

 

• How to select your projection screen – https://elitescreens.com/support/how-to-select-your-projection-screen

 

 

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer” or a generic name.

 

 

 

[16:45] Customer: I would like some help picking a screen

[16:45] Rick: Hello, how may I help you.

[16:45] Rick: sure, I be happy to assist. what type of screen are you looking into.

[16:45] Rick: motorized, manual, or fixed frame.

[16:45] Customer: Well I’m pretty sure I want a tab tension screen

[16:46] Customer: motorized

[16:46] Customer: I have an Epson HomeCinema 4000 but may upgrade in the coming years

[16:47] Customer: viewing distance will be around 14 feet but the room is 12 by 22.

[16:47] Customer: I’m leaning towards 100 inch but I am also considering as big as 125″

[16:48] Rick: ok,

[16:48] Customer: For the sake of equality what are the pros and cons of the Cinetension, Spectrum, Saker, and Starling screens?

[16:49] Customer: Assuming I’m looking at the 100″ tab tension model of each

[16:53] Rick: ok the pros for the Cinetension 2, and the starling tab tension 2 uses the CineWhite material, this material is 1.1 gain , active 3D, 4k and UHD ready. the benefit that this material is thin allowing the tab tension to stretch and provide you a flat surface to project on. this will work with all types of projectors.

the Spectrum and saker both use the MaxWhite material, with the same 1.1 gain , active 3D,4k and UHD ready. this material is not thin and the tab tension provides assistance to prevent the material from curling from the side and is best suited for standard throw projectors.

[16:55] Customer: I don’t anticipate ever using a short or ultra short throw projector. Would there be any benefit to going with the CineWhite material?

[16:56] Rick: the benefit is that the material surface will be smoother, but if you compare the two material with the same projector, picture will be the same.

[16:57] Customer: Is there any benefit of one motor over the other besides speed?

[16:58] Customer: My concern is longevity. Not concerned with speed or noise

[17:02] Rick: oh yes, the CineTension 2 and the starling tab tension screen uses a tubular motor this is stronger in torque to make it easier to deploy. the spectrum and saker uses a smaller motor.

[17:03] Rick: tubular motors are mainly used for large screen above 135 inch diagonal screens. but the Cinetension and Starling use them on all available sizes.

[17:04] Customer: OKay thanks!

[17:04] Rick: you’re welcome.

[17:04] Customer: You have been very helpful

[17:05] Customer: I feel more confident placing an order now.

[17:05] Visitor ‘like’ this conversation

[17:05] Rick: you’re welcome if you have further questions please feel free to reach us again also you can reach us here service@elitescreens.com

 

[17:06] Customer: Thanks! Goodbye