Just in case your fixed-frame projection is missing a bracket or two, Elite Screens has an easy solution.
Here are the links used in the discussion:
- Where to find brackets for a fixed frame projector screen – https://shop.elitescreens.com/store/p159/Wall_Bracket_for_EzFrame_and_Sable_Frame_Series.html
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.
[16:05] Rick: Hello, how may I help you. [16:06] Customer: We have a customer with one of your screens and they do not have the brackets. It’s a fixed screen in the media room. We are trying to find a model number, but where could we get replacement brackets from? [16:06] Rick: one moment [16:07] Rick: https://shop.elitescreens.com/store/p159/Wall_Bracket_for_EzFrame_and_Sable_Frame_Series.html [16:07] Rick: here is the link for the bracket for the fix frame. [16:07] Customer: om thanks [16:07] Customer: ok [16:08] Rick: if the frame has a black border. you will locate the model and serial on the bottom right frame piece. It will be hiding in between the material and back of the frame. [16:08] Customer: thank you I was about to ask that [16:09] Rick: it should look like this (S/N: ER100WH1–11E000000)