[17:55] Jaime: you can buy one here when ready: https://shop.elitescreens.com/store/p45/QuickStand_5-Second_Series.html
[17:55] Customer: we need one that is 120″ not 150″ my manager said that is too large [17:56] Jaime: in that case, you can purchase this one: https://shop.elitescreens.com/store/p226/ezcinema_2_series.html
[17:56] Jaime: you select the size [17:58] Jaime: this one will have larger sizes: https://shop.elitescreens.com/store/p47/ezCinema_Series.html
[17:58] Customer: Elite Screens – Yard Master 150″ Portable Projector Screen – Black [17:59] Jaime: they are similar in style and useability [17:59] Jaime: if you want a foldable frame, that is a good choice as well [17:59] Customer: we need one that is easy to setup and take down and be portable and be able to store away easily [17:59] Jaime: yes, you can choose one from our website [18:00] Jaime: through the link I gave you, you can navigate to see all of the portable screens that we make [18:00] Jaime: I gave you the most commonly sold screens for such events [18:04] Customer: if we purchase one, and it does not work for what we need, are we able to return? [18:05] Jaime: yes, you can email us at RMA@elitescreens.com to request a return within 14 days after you receive the screen. [18:05] Jaime: in the email, provide us with the order number and reason for return. [18:05] Jaime: You are responsible for shipping the unit back to us prepaid [18:06] Jaime: we do not issue prepaid labels or call tags [18:06] Jaime: we do not charge a restocking fee [18:06] Customer: so if we need to return, we have to pay for the shipping? [18:08] Jaime: that is correct [18:08] Jaime: and you have to find the carrier as well
*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.