Product Discussion Chat: 10’ x 10’ Screen for a Company Event

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[17:53] Jaime: Hello, how may I help you?

[17:54] Customer: my company is looking for a portable projector screen about the size 10 x 10 for an employee event

[17:54] Jaime: this is the screen that is commonly used for such events: https://elitescreens.com/front/front/productdetail/product/161

 

[17:55] Jaime: you can buy one here when ready: https://shop.elitescreens.com/store/p45/QuickStand_5-Second_Series.html

 

[17:55] Customer: we need one that is 120″ not 150″ my manager said that is too large

[17:56] Jaime: in that case, you can purchase this one: https://shop.elitescreens.com/store/p226/ezcinema_2_series.html

 

[17:56] Jaime: you select the size

[17:58] Jaime: this one will have larger sizes: https://shop.elitescreens.com/store/p47/ezCinema_Series.html

 

[17:58] Customer: Elite Screens – Yard Master 150″ Portable Projector Screen – Black

[17:59] Jaime: they are similar in style and useability

[17:59] Jaime: if you want a foldable frame, that is a good choice as well

[17:59] Customer: we need one that is easy to setup and take down and be portable and be able to store away easily

[17:59] Jaime: yes, you can choose one from our website

[18:00] Jaime: through the link I gave you, you can navigate to see all of the portable screens that we make

[18:00] Jaime: I gave you the most commonly sold screens for such events

[18:04] Customer: if we purchase one, and it does not work for what we need, are we able to return?

[18:05] Jaime: yes, you can email us at RMA@elitescreens.com to request a return within 14 days after you receive the screen.

[18:05] Jaime: in the email, provide us with the order number and reason for return.

[18:05] Jaime: You are responsible for shipping the unit back to us prepaid

[18:06] Jaime: we do not issue prepaid labels or call tags

[18:06] Jaime: we do not charge a restocking fee

[18:06] Customer: so if we need to return, we have to pay for the shipping?

[18:08] Jaime: that is correct

[18:08] Jaime: and you have to find the carrier as well

 

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy.   An example in this case is to change the contact’s identification name/number   to “Customer” or a generic name.