This customer needed a replacement Radio Frequency Remote. The process is easy.  There is also hack to finding out your model number without needing to grab a ladder to check out the screen.

• Purchase page for the Current RF remote controls http://shop.elitescreens.com/irrfremote.aspx

*The discussion below is based on actual chat transcripts with the omission of any personal/confidential material to protect the customer’s privacy. An example in this case is to change the contact’s identification name/number to “Customer” or a generic name.

Transcripts:

• [19:14] Doug: I am trying to get a new RF remote for my screen. Not under warranty or anything, just buy one…
• [19:15]        Rick: Sure one moment and I will provide you a link
• [19:15] Doug: thank you. Here is the product sales link:
• [19:17]        Rick: http://shop.elitescreens.com/irrfremote.aspx
• [19:17] Doug: Thank you very much
• [19:18] Doug: If I can’t get the screen info because it is mounted in the ceiling, is there just something I can get off the existing remote that will do?
• [19:18]        Rick: On the back of the remote what version type do you have.
• [19:19] Doug: Hold on ill grab it
• [19:20] Doug: RF
• [19:20] Doug: ZSP-RF-B
• [19:20] Doug: V1.4
• [19:20] Doug: F
• [19:20]        Rick: Okay, I have it.
• [19:22]        Rick: Here is the information that you can use.
• [19:23]        Rick: vmax100uwv2 3be000004
• [19:23] Doug: That’s good, because I can be a dummy with all this stuff… LOL.
• [19:23] Doug: Got it. Thank you.
• [19:23]        Rick: The last nine digits is the serial number.
• [19:24] Doug: Cool. Thank you again. happy tuesdaying to you.
• [19:24]        Rick: My pleasure Doug, Thank you for choosing Elite Screens.