Service Chat

[20:59] Customer: one of our screens won’t latch [20:59] Rick has joined the conversation [21:00] Rick: what is the model of your screen? [21:02] Customer: M150UWH2 [21:03] Rick: thank you….

This customer need replacement feet for his ezCinema “pull-up” lightweight projector screen. Even if it’s -not on the menu, always check with the service team. In many cases, exceptions can…

This topic covers the adjustable drop settings for the Polar Max Tension (retractable Polarstar material). It is factory pre-set to optimal drop but here is how to change that just…

This is a very important topic and knowing the answer will prevent serious damage to your Electric projection screen.  When the power is off, and electric projector screen will not…

Sometimes Bigger is not better. Here is an often-encountered scenario where a customer buys a screen that is too big and needs to swap it for a smaller size. This…

This customer is looking for a remote but there are many to choose from. The discussion below covers the process of matching the screen make/model identity with that of the…

This customer was trying to assemble a fixed-frame projection screen in the cold where the material has contracted and became too small to mount.  To compound the problem, he was…

This customer is interested in adjusting the electric screen’s automatic stopping point when the screen comes down.  It’s called the vertical limit switch and here is how it works.  …

A customer is interested in getting a new set of support legs for her Yard Master 2 outdoor projection screen but is concerned that she cannot find them anywhere online. …