Need an Acoustically Transparent “Edge Free” Screen
A customer is interested in our EDGE FREE® design with an acoustically transparent material. Our team member Maritza introduces them to the Aeon AUHD. *The discussion below is based on…
Chats
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Why Tension Screens are Necessary
A property manager is looking for a good reliable screen for his office meeting room. After reading about numerous brands of electric roll-up screens having “waves” he is concerned about…
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Brainstorming Customer asking about options that have Acoustic Transparency or would work with an Ultra Short Throw Projector
Sometimes a customer reaches out during their brainstorming session with the hope that our service team may offer some clarity. Team member Maritza offered great advice to a customer who…
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Stars of Service: Fire Department Trainer “What if my projector and screen aspect ratios are different?”
Our emergency services personnel give so much to our communities so it’s always a pleasure to give a helping hand whenever we can even if it’s something as small as…
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Picking Wireless Remotes
Sometimes, even professional installers need a helping hand. In this case, a custom installer is helping out with the installation of a Spectrum electric projector screen. He needed to know…
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Stars of Service: Looking for an Acoustically Transparent Projection Screen?
Elite Screens takes pride in its service team and we should. They shoulder the heavy load of answering a high volume of product questions, comments and compliments, but on occasion,…
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Can I Space My Screen Out Farther From The Wall?
Elite offers a complete package, but sometimes, our customers add their own elements to the installation so that it will be perfect for their unique circumstances. Here, a customer is interested…
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If you need a Custom Installer, we can connect you.
A customer reached out to our Dedicated Residential Custom Installer line (EPV Screens). He wanted to hire a professional installer and buy an electric in-ceiling projector screen but was uncertain…
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Screen Masking Request
A customer asking about screen masking for a product that Elite does not make. Service specialist Johnny answers the call with some solutions so that the customer does not go away…